Robbing and Receiving
I received a card from the Post office saying that I had to pay a £1.24 postage charge. I duly bought stamps and sent the card off wondering what kind of package it was and who had forgotten to pay. It was a card from an old colleague who had omitted a 24p second class stamp with a £1 handling fee added on.
One pound, to tick a box on a card and post it with the rest of my mail and then to repost the original letter?
Later I stopped at a chip shop for a portion of chips (sudden craving for a chip butty) but only had a twenty pound note. The shop owner did not have enough change so gave me the chips on the house.
After quietly seething and trying not to, about the post office, the gesture really cheered me up.
It’s not the money but the attitude behind it that makes the difference. Restaurants who cheerfully serve jugs of iced water versus others that insist you buy their overpriced bottled water. Taxi drivers who wait, late at night, to ensure lone females enter their premises safely, versus those that zoom off the moment her stilettos’ hit the pavement. Banks and credit card companies that charge exorbitant overdraft or late payment fees versus…… banks and credit companies that charged exorbitant fees but who have had to pay an enormous amount back to customers who have claimed the charges unlawful, but who continue to make the charges…versus those that realize it is time to revise their charges.
I’m going to invent some charges of my own.
- Wasted time charge, whenever I wait for a tradesman or delivery for three times as long as promised.
- Queuing charge, whenever I have to queue up for longer than ten minutes.
- Rude staff charge, when I don’t get served because they are chatting about who got off with who the night before.
- Wasting civilian’s time charge, when the police do not respond to a call within a reasonable time.
- Phone rage compensation for every automated, ‘press this button,’ ‘held in queue’ message, every operator I cannot understand and every cold calling sales call that comes through.



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